Shipping policy
Shipping Policy
At DXSClothingStore, we work hard to get your order packed and moving as quickly as possible.
Order Processing
Orders are typically processed within [1–3 business days] after payment is confirmed. Orders placed on weekends or holidays begin processing on the next business day.
During product launches, sales, holidays, or other high-volume periods, processing may take a little longer. We’ll keep you updated if there’s a significant delay.
Shipping Rates and Delivery Times
Shipping rates and estimated delivery times are calculated and displayed at checkout based on your location and order details.
For orders shipped within the United States, standard delivery generally takes [10-14 business days] after processing. Delivery estimates are provided by the carrier and are not guaranteed.
Tracking Information
Once your order ships, you’ll receive a confirmation email with tracking information. Please allow up to [24–48 hours] for tracking details to update.
If your tracking information shows that your package was delivered but you can’t find it, please check with household members, neighbors, and your local carrier before contacting us.
Incorrect or Incomplete Addresses
Please make sure your shipping address is correct before completing your order. DXSClothingStore is not responsible for orders shipped to an incorrect or incomplete address provided at checkout.
If your package is returned to us because of an incorrect address, additional shipping charges may apply before we can resend it.
Lost, Stolen, or Damaged Packages
Once an order has been handed to the shipping carrier, delivery is their responsibility. If your package is delayed, lost, marked delivered, or damaged in transit, please contact the carrier directly first.
If your order arrives damaged, contact us at dxsclothingllc@gmail.com within [48 hours] of delivery and include your order number and photos of the damage. We’ll review the issue and help determine the next steps.
Changes to Orders
We may be unable to change or cancel an order after it has been placed because orders can move into processing quickly. Contact us as soon as possible at dxsclothingllc@gmail.com if you need to request a change.
International Shipping
[We currently ship only within the United States.]
—or, if applicable—
International customers are responsible for any customs duties, taxes, or import fees charged by their country. These fees are not included in the product or shipping price and are the customer’s responsibility.
Contact Us
If you have questions about your order or shipping, contact us at:
dxsclothingllc@gmail.com
Please include your order number so we can help you faster.